Frequently Asked Questions
Everything you need to know about shopping at Ardene
What is the standard shipping time for orders?
Standard shipping typically takes 3-7 business days within North America. During peak promotional periods or holidays, please allow an additional 2-3 business days for processing.
What is your return policy for online purchases?
We offer a 30-day return policy from the date of purchase. Items must be unworn, unwashed, and have all original tags attached. Please note that intimates, swimwear, and earrings are final sale for hygienic reasons.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Afterpay for interest-free installments.
How do I determine the right size for me?
Each product page features a 'Size Guide' link. We recommend comparing your body measurements to our chart to ensure the best fit, as sizing may vary between different styles and collections.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make modifications or cancellations. You may return the items following our standard return policy once they arrive.